Your return shipment is free of charge in some cases. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. The same exclusions apply to our Returns Guarantee as for the right of withdrawal. You can find out more in the Conditions of Use & Sale. Amazon may sell certain products in unsealed boxes (e.g., for HTC and Huawei), as this is how we receive them. If a repair is not possible, we'll send you a replacement, and if a replacement is not available, we will refund the purchase price. Most items sold on Amazon.co.uk follow our general return policies, but some products have different policies or requirements associated with them. To exercise your cancellation right please visit our Returns Support Centre. If your return shipping costs more than £20, please keep a copy of your return postage receipt. Return Shipping Costs. Free returns. Change email or password. Amazon.co.uk, and many Sellers on Amazon.co.uk, offer returns for most items within 30 days of receipt of delivery. This means that new items must be returned unused and undamaged. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Amazon. For items containing Hazardous Materials, please see Items containing Hazardous Materials. Digital Services & Content Digital Services & Content. Most Amazon Global Store items can be returned within 30 days of receipt of delivery. When you choose the shipping method for your return, return fees are calculated. While we're unable to respond directly to your feedback, If you don't see the option to return multiple items in the same box during the return process, don't include items from multiple orders or shipments in the same box. Using drop off services at locations that are convenient for you. Prime members enjoy fast & free shipping, unlimited streaming of movies and TV shows with Prime Video and many more exclusive benefits. When you finally see the option for UPS Pickup, it should also show the cost as $0.00 (unless you're returning for one of the few reasons Amazon charges for, in … In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. Find Product Support; Was this information helpful? For AutoRip Music, please see the AutoRip Terms of Use. For most Amazon Global Store items, you will be provided with a pre-paid UPS return label, which allows you to return the item(s) to any UPS drop-off point located across the UK. For more information please see the Amazon Global Store Terms & Conditions. Shipping carrier information, Account Settings After completing the steps in the returns process, you'll receive a QR code. Please note that certain types of items aren't eligible for cancellation or return under the Amazon returns policy. I shop on Amazon A LOT! While we're unable to respond directly to your feedback, For items with customisation options, including any product configurations, image personalisation, text inscriptions, or designs (such as engravings, monograms, embroidery, or embossing): When returning a product for any reason, you must do so in the exact conditions you received it from Amazon. Shipping carrier information, Manage Prime To return an item please visit our Returns Support Centre. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started. Please note that returns that contain multiple items, or large items, may cost more. For more information go to About Warranty Repairs. I ONLY buy items that are typically sold by Amazon and state free prime shipping & returns, and I return quite a bit. Add or edit payment methods, Account Settings See more information here). For instructions on how to return certain specific items, please see the following links: If your order was sold and dispatched by a Seller on Amazon Marketplace, you can learn more about Arranging Marketplace Returns and Refunds. We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label. If your return is not the result of an Amazon error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. Please select what best describes the information: Thanks! Used items must not have any additional signs of use or damage. We offer various returns methods which will differ depending on the item(s) you’re returning. You'll be charged a single flat fee for each return shipment, plus a smaller fee for each item in that shipment. For the Amazon Appstore for Android, please see the Amazon Appstore for Android Terms of Use page. The following products thus cannot be returned under the Returns Guarantee (unless defective): The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another: Amazon will refund the cost of sending an item back to us if it’s defective, damaged or incorrect or, if you're returning shoes, clothing, jewellery or watches that were sold or dispatched by Amazon (made-on-demand Collection items from The Drop, that are not defective, damaged or incorrect, are not eligible for free returns. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. For Amazon Music, please see the Amazon Music Terms of Use page. You can return items from different orders in the same package through Your Orders. You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of our Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation). Using Locker and Amazon Hub Counter locations for small packages. Not applicable. Bring the item you want to return and the digital QR code to the drop-off location. All product packaging (such as boxes) must be returned with the item. Cancel or view benefits, Payment Settings Prime Video; Amazon Music; Amazon Photos & Amazon Drive; Using & Managing Apps; About Amazon Coins Did you receive a damaged, defective, or wrong item sold by Amazon and want to replace it with the same item? Add or edit payment methods, Carrier Info If you need to return an item please visit our Returns Support Centre. Using a scanned QR code at designated return locations to make label-free and package-free returns. Please use the online Returns Support Centre. we'll use this information to improve our online Help. For Kindle, please see the Kindle Returns Policies page, the Kindle Terms of Use page and the Amazon Kindle Store Terms of Use page. Refunds ; Exchange an Item ; Exchanges and Replacements › More about Refunds and Exchanges; Warranty and Repairs. Exchange or return items, Manage Prime For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at http://www.adviceguide.org.uk/. For a label-free, box-free return, initiate the return through Your Orders. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party Seller, you are protected per the. For more information please see the Amazon Global Store Terms & Conditions. Should you send us these products in a sealed box you may be held liable for any data breach or other adverse consequences related to such manumission. In some cases, Amazon will let you return items for free. Yes No Thank you for your feedback. batteries, fuses, ink, light bulbs, etc.) You’ll be refunded your return costs on items sold or fulfilled by Amazon up to the standard delivery cost if the item is incorrect, damaged, defective or if you’re returning shoes, clothing, jewellery or watches. If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us. Track Your Return ; Return Costs › More about Returns; Refunds and Exchanges. The repair will be completed by the manufacturer or by a third-party repair service provider authorised by the manufacturers to repair their products. Select the department you want to search in, Contact our customer service via phone or chat, Type something like, "question about a charge", © 1996-2020, Amazon.com, Inc. or its affiliates, Managing Your Fire & Kindle Content and Account, How Amazon Collects Your Personal Information, How Amazon Uses Your Personal Information, How Amazon Protects Your Personal Information, Amazon digital and device privacy settings, About Identifying Whether an E-mail, Phone Call, or SMS is from Amazon, Recycling (including disposal of electrical and electronic equipment).

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